Family Support Center Coordinator, Developmental Disabilities Program

TITLE: Family Support Center Coordinator
PROGRAM: Family Support Center – Developmental Disabilities Program
REPORTS TO: Director of Developmental Disabilities Program
HOURS Full-time: 37.5 hours per week, including evening hours as needed

Come join an agency and team dedicated to serving individuals with Developmental and Intellectual Disabilities and their families!

Through respectful collaboration, advocacy and encouragement of self-direction, we support individuals with Developmental Disabilities/Intellectual Disabilities and their families to promote well-being, self-determination, stability and maximum independence.
THE AGENCY: Cambridge Family and Children’s Service (CFCS) is one of the oldest human services agencies in Greater Boston. Founded in 1873 as the Avon Home, an orphanage for local children, CFCS has a long and distinguished history of serving children, adolescents, individuals and families in the Cambridge area, Greater Boston and its suburbs. Today CFCS provides services for foster and group care, adoption, developmental disabilities, and family support, all programs that support individuals and strengthen families in more than 100 cities and towns throughout Massachusetts.
PURPOSE & SCOPE: The Family Support Center Coordinator is a member of the Developmental Disabilities Program (DDP) staff, managing the CFCS Family Support Center providing support and services for individuals in their homes and communities. The Family Support Center is supported by the Department of Developmental Services (DDS), serving the Charles River West Area Office of DDS. The goals of the Family Support Center are to:
• Promote the ability of families referred by DDS to support their members in strengthening life skills, peer connections, parent connections, self-care, and positive family life;
• Ensure that individual allocation spending plans are created and tracked throughout the year;
• Develop and utilize resources to support families caring for members with disabilities;
• Provide a range of services, including information, referral, activities, and trainings, along with providing support to families to identify skills trainers and respite caregivers to enable individuals with disabilities to remain in their own homes and communities;
• Support families in caring for family members who are disabled, through training, parent-to-parent networking, and other resources;
• Establish visibility of the Family Support Center and the array of services available for families with disabled members in the areas served.
The Coordinator is supervised by the Director of DDP and ensures that the Family Support Center (FSC) is organized and operates effectively to achieve DDP’s Goals. The Coordinator supervises FSC case managers and interns and provides direct service to individuals and families as needed. In addition, the Coordinator develops and maintains productive working relationships with public and private agency partners and participates in planning and carrying out DDP’s design and development as needed.
DUTIES AND RESPONSIBILITIES: The Family Support Center Coordinator:
• Receives and tracks all incoming DDS referrals for allocations and direct services. Tracks all referrals within an internal database and, in conjunction with the Director, assigns the referrals to appropriate DDP staff.
• Participates in recruitment and hiring of staff;
• Supervises and evaluates case management of FSC staff;
• Coordinates Family Support Center trainings, family events and group meetings;
• Provides case management to DDS clients;
• Manages flexible funding planning and allocation. Develops and oversees individual DDS support allocations to ensure that families create a spending plan within allowable expenses, follow DDS Guidelines and spend funding prior to the end of the fiscal year;
• Participates in preparation of CFCS Reports and DDS Reports;
• Establishes and maintains productive working relationships with DDS, as well as with other public and private partners;
• Ensures services are provided in accordance with CFCS policies and with relevant CFCS competencies;
• Collects and analyzes data describing services and outcomes;
• Monitors DDP compliance with contractual and licensing requirements;
• Monitors DDP compliance with best practices;
• Serves as CFCS representative with public and private agency partners and the community-at-large as needed
• Any and all other duties and responsibilities as required.

Duties and responsibilities are carried out in conformance with relevant Competencies (attached).
• Bachelor’s degree in social work, psychology, education or a related field; Master’s degree preferred
• Minimum of 3 years’ experience in providing services to disabled individuals and their families; Master’s degree may be substituted for 2 years’ experience
• Knowledge of resources and systems serving disabled individuals and their families preferred.
Other Requirements:
• Valid driver’s license and properly insured vehicle;
• Clearance of background checks as required by state and federal law.
COMPETENCIES FOR FAMILY SUPPORT CENTER COORDINATOR: The following is a summary list of competencies required for this position. Detailed listing of the attitudes, knowledge and skills involved can be found in the full Competency document.

LEADERSHIP: Demonstrates:

1. Ability to develop productive, respectful and empathic relationships

2. Understanding of legal and ethical principles that govern practice.

3. Understanding of role of culture in provision of service, including effects of stereotypes, biases and prejudices and assists staff in exploring their own stereotypes, biases and prejudices.

ORGANIZATION: Program Management & Supervision: Demonstrates:

4. Ability to manage own workload and oversee staff management of workload.

5. Understanding of accurate and complete documentation and record keeping.

6. Ability to anticipate and avoid or mitigate crises to reduce risk and disruptions arising from crises.

7. Understanding of and applies conflict resolution principles and process to promote consensual agreement.

8. Ability to hold regularly scheduled, planned individual supervision with each supervisee in order to teach and support each supervisee, and to oversee practice.

9. Understanding of strengths- based performance assessment and professional development.

10. Ability to actively pursue improvement of own skill, knowledge and abilities.


11. Understanding of process and elements needed to engage families and children in assessing strengths and needs, planning and providing service, reaching service goals, and concluding service provision.

12. Understanding of evidence-based and best practices.

13. Understanding of importance of existing family relationships to children and acts to support such relationships.

14. Understanding of importance of permanent and long-term nurturing relationships for children.

15. Thorough knowledge of child and youth development, and applies knowledge in conclusions and decisions which might influence a child’s or youth’s course of development.

16. Understanding of medical and educational needs of children and youth and applies that knowledge in conclusions and decisions about a child’s care.

17. Understanding of family dynamics.

18. Understanding of case management as a comprehensive role including needs assessment, planning, linkage, monitoring, and advocacy.

19. Understanding of system of child protection

20. Understanding of supports and services needed by families in caring for disabled members.

21. Demonstrates of proper recruitment, screening, preparation and support of volunteers.

ENHANCED COMPETENCIES: Knowledge, attitudes and skills not required at hiring, but expected to be acquired on the job, and that will enhance performance.

22. Ability to promote agency values and goals and exert influence within the unit, agency, with public and private partners and in the community.

23. Understanding of licensing and contractual compliance.

24. Ability to gather and use information and data to for case planning and decision making.

25. Understanding of basic financial management principles and systems.

26. Understanding of laws governing CFCS practice, including statute, regulation and case law.

27. Understanding of system of public and private agencies involved in services CFCS provides.

28. Understanding of trauma, prevalence of trauma in population served, and elements of trauma-informed interventions