Clinical Case Manager, Congregate Care

TITLE: Clinical Case Manager
DIVISION: Congregate Care
PROGRAM: Congregate Care
REPORTS TO: Program Director
HOURS: Full-time: 37.5 hours per week, including evening hours as needed
PURPOSE & SCOPE: The Clinical Case Manager is a member of the CFCS Congregate Care Team and provides casework and case management services to residents of CFCS’s group homes for transition age youth, 16 to 22 years, referred by the Department of Children and Families or the Department of Mental Health. The Program supports youth to:
• Develop skills and abilities needed to successfully transition to adulthood;
• Develop skills and abilities needed to live independently;
• Establish and promote lifelong connections;
• Establish and achieve educational, vocational and employment goals;
Under the supervision of the Program Director, and the clinical guidance of the Director of Clinical Services, the Clinical Case Manager, in collaboration with each youth, assesses abilities, needs and challenges, identifies goals, and develops an individualized treatment plan to obtain the resources and services needed for each youth to successfully achieve their goals.
• Completes initial clinical assessments with each youth, including CANS, bio-psychosocial and risk assessments;
• In collaboration with each youth and the Team, identifies goals and develops treatment plans;
• Reassesses and reviews treatment plans in accordance with agency policy and procedures;
• Attends all required case review meetings mandated by the funding provider;
• Facilitates resident therapeutic groups as needed;
• Attends weekly staff meetings, supervision and monthly trainings;
• Meets individually with each youth to support successful outcomes; additional family therapy may be needed with identified life-long connections;
• Identifies resources and care needs including physical and mental health, dental care, education, employment preparation; assists youth in obtaining needed care and services and in developing skills to manage these tasks independently;
• Ensures that all staff are aware of any current concerns or plans, in accordance with agency policy and procedures;
• Establishes and maintains productive working relationships with formal and informal community resources which might assist youth;
• Maintains timely, up to date, accurate case documentation;
• Other duties as assigned by supervisor.
• Master’s degree in social work or a related field;
• LCSW or equivalent professional licensure;
• Minimum three years’ experience providing clinical services to high-risk youth, experience in working with youth in a residential setting preferred.
Other Requirements:
• Valid driver’s license and properly insured vehicle;
• Clearance of background checks as required by state and federal law;
• Current certification in CPR and first aid.
• MAP (MA Medication Administration Program) certified or the ability to obtain it within 3 months of hire

COMPETENCIES FOR CLINICAL CASE MANAGER: The following is a summary list of competencies required for this position. Detailed listing of the attitudes, knowledge and skills involved can be found in the full Competency document.

LEADERSHIP: Demonstrates:

1. Ability to develop productive, respectful and empathic relationships

2. Understanding of legal and ethical principles that govern practice.

ORGANIZATION: Demonstrates:

3. Ability to manage own workload.

4. Ability to anticipate and avoid or mitigate crises to reduce risk and disruptions arising from crises.

5. Understanding of and applies conflict resolution principles and process to promote consensual agreement.

6. Ability to actively pursue improvement of own skill, knowledge and abilities.


7. Understanding of process and elements needed to engage families and children in assessing strengths and needs, planning and providing service, reaching service goals, and concluding service provision.

8. Understanding of evidence-based and best practices.

9. Understanding of importance of existing family relationships to children and acts to support such relationships.

10. Understanding of importance of permanent and long-term nurturing relationships for children and youth.

11. Thorough knowledge of child and youth development, and applies knowledge in conclusions and decisions which might influence a child’s or youth’s course of development.

12. Understanding of medical and educational needs of children and applies that knowledge in conclusions and decisions about a child’s care.

13. Understanding of family dynamics, and can explore family dynamics to discover family strengths and needs, surface assumptions of and about the family, and tailor services respond directly to family requirements.

14. Understanding of importance of planning for adulthood and independent living for youth in foster care, and acts to ensure such planning occurs.

ENHANCED COMPETENCIES: Knowledge, attitudes and skills not required at hiring, but expected to be acquired on the job, and that will enhance performance.

15. Ability to promote agency values and goals and exert influence within the program, agency, with public and private partners and in the community.

16. Understanding of role of culture in provision of service, including effects of stereotypes, biases and prejudices and assists staff in exploring their own stereotypes, biases and prejudices.

17. Understanding of licensing and contractual compliance.

18. Ability to gather and use information and data to for case planning and decision making.

19. Understanding of accurate and complete documentation and record keeping.

20. Understanding of laws governing CFCS practice, including statute, regulation and case law.

21. Understanding of system of public and private agencies involved in services CFCS provides.

22. Understanding of trauma, prevalence of trauma in population served, and elements of trauma-informed interventions

23. Understanding of case management as a comprehensive role including needs assessment, planning, linkage, monitoring, and advocacy.