Bilingual Case Manager (Spanish/English), Family Support & Stabilization
TITLE: Case Manager
DIVISION: Family Support and Stabilization
PROGRAM: Family Support and Stabilization
REPORTS TO: Supervisor of Family Support and Stabilization
HOURS: Full-time: 37.5 hours; Requires some work outside of traditional office hours
REVISION DATE: May 25, 2014
PURPOSE & SCOPE: The Case Manager is a member of CFCS Family Support and Stabilization team serving Families, children and youth referred by the Department of Children and Families. The Family Support and Stabilization Program’s goals are to:
• Provide a range of interventions aimed at supporting family capacity to safely care for children in order to prevent out-of-home placement of children and youth, or to support return of children and youth to their families;
• Provide in-home crisis response aimed at stabilizing the family;
• Mediate and support families in resolving conflicts;
• Support and educate parents to enhance their capacity to care for their children.
The Case Manager is supervised by the Family Support and Stabilization Supervisor, and provides direct referral, coordination and management of resources and services to families and children.
DUTIES AND RESPONSIBILITIES: The FSS Case Manager:
• Organizes and manages a caseload of families and children referred by Department of Children and Families;
• Collaborates with parents, children, DCF staff, Lead Agencies, community resources and CFCS staff in developing plans specifying resources and services needed, making referrals, and monitoring service provision;
• Maintains regular contact with collaborating partners;
• Provides conflict resolution and mediation for families;
• Monitors safety of children in the home and during supervised family visitation;
• Maintains complete, detailed and accurate records.
Duties and responsibilities are carried out in conformance with relevant Competences (attached).
REQUIRED EDUCATION & EXPERIENCE:
• Bachelor’s degree in social work, psychology, education or a related field;
• Professional licensure where applicable;
• Minimum of one-years’ experience providing case management and/or counseling services to children, adolescents and families;
• Experience in child welfare services preferred.
• Bi-lingual required. We are seeking candidates that speak English and at least one of the following languages: Spanish, Portuguese, and/or Cape Verdean Creole.
• Valid driver’s license and properly insured vehicle
• Clearance of background checks as required by state and federal law.
COMPETENCIES FOR FAMILY STABILIZATION AND SUPPORT CASE MANAGER: The following is a summary list of competencies required for this position. Detailed listing of the attitudes, knowledge and skills involved can be found in the full Competency document.
1. Ability to develop productive, respectful and empathic relationships
2. Understanding of legal and ethical principles that govern practice.
ORGANIZATION: Program Management & Supervision Demonstrates:
3. Ability to manage own workload.
4. Ability to actively pursue improvement of own skill, knowledge and abilities.
CLINICAL EXPERTISE: Demonstrates:
5. Understanding of evidence-based and best practices.
6. Understanding of importance of existing family relationships to children and acts to support such relationships.
7. Understanding of importance of permanent and long-term nurturing relationships for children.
8. Thorough knowledge of child and youth development, and applies knowledge in conclusions and decisions which might influence a child’s or youth’s course of development.
ENHANCED COMPETENCIES: Knowledge, attitudes and skills not required at hiring, but expected to be acquired on the job, and that will enhance performance.
9. Ability to promote agency values and goals and exert influence within the program, agency, with public and private partners and in the community.
10. Understanding of role of culture in provision of service, including effects of stereotypes, biases and prejudices and assists staff in exploring their own stereotypes, biases and prejudices.
11. Understanding of accurate and complete documentation and record keeping.
12. Understanding of laws governing CFCS practice, including statute, regulation and case law.
13. Understanding of system of public and private agencies involved in services CFCS provides.
14. Ability to anticipate and avoid or mitigate crises to reduce risk and disruptions arising from crises.
15. Understanding of and applies conflict resolution principles and process to promote consensual agreement.
16. Understanding of process and elements needed to engage families and children in assessing strengths and needs, planning and providing service, reaching service goals, and concluding service provision.
17. Understanding of medical and educational needs of children and applies that knowledge in conclusions and decisions about a child’s care.
18. Understanding of family dynamics, and can explore family dynamics to discover family strengths and needs, surface assumptions of and about the family, and tailor services that respond directly to family requirements.
19. Understanding of trauma, prevalence of trauma in population served, and elements of trauma-informed interventions
20. Understanding of case management as a comprehensive role including needs assessment, planning, linkage, monitoring, and advocacy.
21. Understanding of system of child protection