Bilingual Case Manager (Spanish/English), Developmental Disabilities Program
TITLE: Case Manager
PROGRAM: Developmental Disabilities Programs
REPORTS TO: Director of Developmental Disabilities Programs
HOURS: Full-time: 37.5 hours; may require work outside of traditional office hours
REVISION DATE: May 8th, 2015
PURPOSE & SCOPE: The Case manager is a member of the CFCS Developmental Disabilities Program team, and assists families, children, youth and adult family members referred by the Department of Developmental Services (DDS) in developing annual Family Support Plans and assist in accessing resources needed to obtain goals. The purpose of the DD program is to:
• Promote ability of families referred by the Department of Development Services to support their members in strengthening life skills, peer connections, parent connections and self-care, and positive family life;
• Promote disabled individuals in achieving life skills, education and employment goals;
• Develop and utilize resources to support families caring for disabled members;
• Provide a range of services, including case management, assessment, service planning, referrals, crisis intervention and guidance in using available resources to assist families in meeting service goals.
The case manager is supervised by the Director of Developmental Disabilities Programs, and works directly with families, children and youth in their homes and community.
DUTIES AND RESPONSIBILITIES: The Case Manager:
• Conducts one-on-one in-home or community based visits with clients and/or families as required, based on family need or contract requirements to monitor effectiveness of support plan;
• Assists families in accessing resources needed identified in the Family Support Plan;
• Collaborates with other CFCS staff in developing and coordinating family activities and programs;
• Assists in recruitment, assessment and evaluation of respite care workers and skilled trainers for identified families.
• Conducts and prepares comprehensive assessments of families
Duties and responsibilities are carried out in conformance with relevant Competencies (attached).
REQUIRED EDUCATION & EXPERIENCE:
• Bachelor’s degree in social work, psychology, education or a related field; 3 years’ experience working with families, children and adults with developmental disabilities may be substituted for the Bachelor’s degree.
• Professional licensure where applicable;
• Minimum of 1 years’ experience in working with families, youth and adults with developmental disabilities.
• Valid driver’s license and properly insured vehicle
• Clearance of background checks as required by state and federal law.
• Bi-lingual preferred, verbally and written. We are seeking candidates that speak and write English and Spanish (for interpretation and translation.)
COMPETENCIES FOR CASE MANAGER DEVELOPMENTAL DISABILITIES PROGRAMS: The following is a summary list of competencies required for this position. Detailed listing of the attitudes, knowledge and skills involved can be found in the full Competency document.
1. Ability to develop productive, respectful and empathic relationships
2. Understanding of legal and ethical principles that govern practice.
ORGANIZATION: Program Management & Supervision Demonstrates:
3. Ability to manage own workload.
4. Ability to actively pursue improvement of own skill, knowledge and abilities.
CLINICAL EXPERTISE: Demonstrates:
5. Understanding of evidence-based and best practices.
6. Understanding of importance of existing family relationships to children and acts to support such relationships.
7. Understanding of importance of permanent and long-term nurturing relationships for children.
8. Thorough knowledge of child and youth development, and applies knowledge in conclusions and decisions which might influence a child’s or youth’s course of development.
ENHANCED COMPETENCIES: Knowledge, attitudes and skills not required at hiring, but expected to be acquired on the job, and that will enhance performance.
9. Ability to promote agency values and goals and exert influence within the program, agency, with public and private partners and in the community.
10. Understanding of role of culture in provision of service, including effects of stereotypes, biases and prejudices and assists staff in exploring their own stereotypes, biases and prejudices.
11. Understanding of accurate and complete documentation and record keeping.
12. Understanding of laws governing CFCS practice, including statute, regulation and case law.
13. Understanding of system of public and private agencies involved in services CFCS provides.
14. Ability to anticipate and avoid or mitigate crises to reduce risk and disruptions arising from crises.
15. Understanding of and ability to apply conflict resolution principles and process to promote consensual agreement.
16. Understanding of process and elements needed to engage families and children in assessing strengths and needs, planning and providing service, reaching service goals, and concluding service provision.
17. Understanding of medical and educational needs of children and applies that knowledge in conclusions and decisions about a child’s care.
18. Understanding of family dynamics, and can explore family dynamics to discover family strengths and needs, surface assumptions of and about the family, and tailor services that respond directly to family requirements.
19. Understanding of trauma, prevalence of trauma in population served, and elements of trauma-informed interventions
20. Understanding of case management as a comprehensive role including needs assessment, planning, linkage, monitoring, and advocacy.