Assistant Program Director, Congregate Care (TLC)

TITLE: Assistant Program Director
DIVISION: Congregate Care
PROGRAM: Congregate Care
REPORTS TO: Program Director
HOURS: Full-time: 37.5 hours per week, including evening hours, 5 days a week
THE AGENCY: Cambridge Family and Children’s Service (CFCS) is one of the oldest human services agencies in Greater Boston. Founded in 1873 as the Avon Home, an orphanage for local children, CFCS has a long and distinguished history of serving children, adolescents, individuals and families in the Cambridge area, Greater Boston and its suburbs. Today CFCS provides services for foster and group care, adoption, developmental disabilities, and family support, all programs that support individuals and strengthen families in more than 100 cities and towns throughout Massachusetts.
PURPOSE & SCOPE: The Assistant Program Director is a member of the Congregate Care Team and manages internal operations of a group home for transition age youth aged 16 to 21 years who are in the custody of the Department of Children and Families and/or the Department of Mental Health. The Program supports youth with a strengths-based perspective to:
• Develop skills and abilities needed to be productive members of their community;
• Develop skills and abilities needed to live independently;
• Establish and promote lifelong connections;
• Establish and achieve educational and vocational goals; and
• Successfully transition to adulthood.

The Assistant Program Director directly assists the Program Director in managing one Residential Program and ensures that the Program is organized and operates effectively to achieve Program Goals. The Assistant Program Director supervises staff providing services to youth; and participates in planning and carrying out program design and development as needed.
The Assistant Program Director is responsible for supporting a therapeutic home environment that:
• Is respectful and encouraging to staff and youth;
• Promotes a cooperative, nurturing, collaborative approach to daily living;
• Empowers staff and youth to participate in all program planning

This includes monitoring:
• Staff schedule to ensure coverage 24 hours a day, 7 days a week, and emergency coverage;
• Safety, security and cleanliness of physical facility;
• Storage and distribution of medications;
• Therapeutic interventions/education to residents

The Assistant Program Director is expected to:
• Assist in the hiring, supervision and education of program staff;
• Attend, and occasionally facilitate, weekly staff meetings;
• Meet weekly with the Program Director for supervision;
• Meet consistently with Director of Clinical Services for collaboration;
• Participate in on-call rotation (program requires 24/7 availability);
• Supervise Nurse Monitor and ensure compliance in all aspects of medication administration.

The Assistant Program Director is additionally responsible for assisting the Program Director with:
• Keeping staff informed of current status of each youth and of the milieu in general;
• Ensuring a creative, constructive, strengths based approach to problem solving;
• Empowering staff and youth to participate in all program planning;
• Managing tracking and distribution of petty cash;
• Evaluating staff and making recommendations regarding continued employment;
• Ensuring services are provided in accordance with agency policy and with relevant agency competencies;
• Initiates programmatic improvements resulting from data analysis;
• Directs Program compliance with best practices.
Duties and responsibilities are carried out in conformance with relevant Competencies (attached).
• Master’s degree preferred; Bachelor’s degree in social work, psychology, education or a related field required;
• Professional licensure where applicable, LCSW or equivalent preferred;
• Minimum of 2 years’ experience in residential services to at-risk youth, and at least 1 year in Supervisory or Program Management role required;
• Knowledgeable in strength-based approaches and Trauma Informed Care;

Other Requirements:
• Valid driver’s license and properly insured vehicle;
• Clearance of background checks as required by state and federal law;
• Ability to multi-task and efficiently manage priority action items;
• Current certification in CPR and first aid, or the ability to obtain it within 3 months of hire;
• Current certification in Massachusetts Medication Administration (MAP) or ability to be certified within 3 months of hiring.
COMPETENCIES FOR ASSISTANT PROGRAM DIRECTOR OF CONGREGATE CARE: The following is a summary list of competencies required for this position. Detailed listing of the attitudes, knowledge and skills involved can be found in the full Competency document.

LEADERSHIP: Demonstrates:

1. Competency: Ability to develop productive, respectful and empathic relationships

2. Understanding of legal and ethical principles that govern practice.

3. Understanding of role of culture in provision of service, including effects of stereotypes, biases and prejudices and assists staff in exploring their own stereotypes, biases and prejudices.

ORGANIZATION: Program Management & Supervision: Demonstrates:

4. Ability to manage own workload and oversee staff management of workload.

5. Understanding of accurate and complete documentation and record keeping.

6. Ability to anticipate and avoid or mitigate crises to reduce risk and disruptions arising from crises.

7. Understanding of and applies conflict resolution principles and process to promote consensual agreement.

8. Ability to hold regularly scheduled planned individual supervision with each supervisee in order to teach and support each supervisee, and to oversee practice.

9. Understanding of strengths- based performance assessment and professional development.

10. Ability to actively pursue improvement of own skill, knowledge and abilities.


11. Understanding of process and elements needed to engage families and children in assessing strengths and needs, planning and providing service, reaching service goals, and concluding service provision.

12. Understanding of evidence-based and best practices.

13. Understanding of importance of existing family relationships to children and acts to support such relationships.

14. Understanding of importance of permanent and long-term nurturing relationships for children.

15. Thorough knowledge of child and youth development, and applies knowledge in conclusions and decisions which might influence a child’s or youth’s course of development.

16. Understanding of medical and educational needs of children and youth and applies that knowledge in conclusions and decisions about a child’s care.

17. Understanding of family dynamics.

18. Understanding of case management as a comprehensive role including needs assessment, planning, linkage, monitoring, and advocacy.

19. Understanding of system of child protection

20. Understanding of importance of planning for adulthood and independent living for youth in foster car.

ENHANCED COMPETENCIES: Knowledge, attitudes and skills not required at hiring, but expected to be acquired on the job, and that will enhance performance.


21. Ability to promote agency values and goals and exert influence within the unit, agency, with public and private partners and in the community.

22. Understanding of licensing and contractual compliance.

23. Ability to gather and use information and data to for case planning and decision making.

24. Understanding of basic financial management principles and systems.

25. Understanding of laws governing CFCS practice, including statute, regulation and case law.

26. Understanding of system of public and private agencies involved in services CFCS provides.

27. Understanding of trauma, prevalence of trauma in population served, and elements of trauma-informed interventions